General Information & Policies

-By reserving with us, you consent to the following policies-

Check-In/Check-Out

Check-in is between 4pm-7pm and check-out is 11 am. Please ring doorbell to check in.  As a courtesy to our guests already in house, a check in after 9 pm might not be available. Please call us ahead to double check. Early check in, if available, will subject to a $50 fee.

Minimum Stay

Holidays and special events require a minimum stay of 2 nights. The reservation is required to be paid in full at the time of booking. (Please consult cancellation policy for holidays and special events)

One night stays are welcome during non-holiday periods or special events.

Cancellation Policy

May 1 through September 30th

If you cancel 14 or less days prior to your arrival we must ask you to take full responsibility for your entire reservation. If we can rebook your room a full or partial refund may be made, other wise you will be responsible for the entire booking.

October 1 through April 30th

If you cancel 7 days prior to arrival (14 days for holiday* and or special events.**) There will be a $50 per room cancellation fee. 6 or less days prior to your arrival we must ask you to forfeit your entire deposit which will be deemed non-refundable.

*Presidents Day weekend, Memorial Day weekend, Labor Day weekend, Veterans Day weekend, 4th of July, Thanksgiving, Christmas, New Years Eve, Valentine’s Day.
**Edison Light Parade, Fort Myers Artfest

No Show & Early Departure

If you fail to check-in by 9 pm on the day of your reservation and have not contacted us, the booking will be deemed a no-show. The room will be offered for immediate re-booking at that time. The outstanding balance for the whole length of stay as booked will be charged immediately, in full, to the credit card on file.  Early departure (regardless of the departure time) is considered the same as a no-show and will be treated accordingly.

Smoking/Vaping

Hibiscus House B&B is a non-smoking and non-vaping facility.  There is a $300 cleaning fee for violating in-room smoking/vaping policy. 

Pets

Sorry, but we cannot accommodate guest pets.

*ADA Qualified service dogs allowed as required by law.

Candles

No candles in the room under any circumstances!

Weather & Hurricane Policy

We cannot be responsible for delays, interruptions, cancellations, inn closings or inconveniences in your trip due to weather. However, if you have a confirmed reservation and you are due to arrive within 24 hours and an evacuation order (due to hurricane warning) is issued, you will receive a voucher for a future reservation. No refunds will be made. We highly suggest travel insurance. Vouchers are redeemable up to two years from the issue date, excluding special events and holidays.  No voucher will be issued if the hurricane is not a threat to Fort Myers and you are unable to travel because of canceled flights or adverse travel conditions outside our area