General Information & Policies

-When booking with us, you have agreed that you have read and understand Our Policies. Please read everything we email.-

Check-In/Check-Out

Check-in is between 4pm-7pm and check-out is 11 am. Please ring doorbell to check in.  As a courtesy to our guests already in house, a check in after 9 pm might not be available. Please call us ahead to double check.

Minimum Stay

Holiday weekends requires a minimum stay of 2 days and full payment is due at the time the reservation is secured.

One night stays are welcome during non holiday times, but no discounts can be given. We encourage a minimum of two nights to be able to experience all Fort Myers has to offer.

Deposits & Cancellations

A deposit is required in the amount of first night stay. All cancellations are subject to a $40 service charge. If you cannot cancel prior to the requested cancellation window, we will make every effort to book someone else into the room, however you are ultimately responsible for your reservation.  If we cannot find someone to occupy your room(s), your card will be charged the full amount of the reservation. Changes made to a reservation within 7 days of the scheduled arrival date may forfeit the entire deposit unless the room is rebooked.  For reservations made within a 7-day window (from point of reservation to scheduled date of arrival), the full reservation charge is due at time of booking and is nonrefundable. 

No Show & Early Departure

If you fail to check-in by 9 pm on the day of your reservation and have not contacted us, the booking will be deemed a no-show. The room will be offered for immediate re-booking at that time. The outstanding balance for the whole length of stay as booked will be charged immediately, in full, to the credit card on file.  Early departure (regardless of the departure time) is considered the same as a no-show and will be treated accordingly.

Season & Holidays

All Holiday Cancellations to reservations made during holidays or during season; December, January, February, March or April must be received within 30 days of the reservations.  Failure to cancel during this time frame will result in the forfeit of your entire deposit unless the room can be re-rented.

Smoking/Vaping

Hibiscus House B&B is a non-smoking and non-vaping facility.  There is a $300 cleaning fee for violating in-room smoking/vaping policy. 

Pets

Sorry, but we cannot accommodate guest pets.

*ADA Qualified service dogs allowed as required by law.

Candles

No candles in the room under any circumstances!

Weather & Hurricane Policy

We cannot be responsible for delays, interruptions, cancellations, inn closings or inconveniences in your trip due to weather. However, if you have a confirmed reservation and you are due to arrive within 24 hours and an evacuation order (due to hurricane warning) is issued, you will receive a voucher for a future reservation. No refunds will be made. We highly suggest travel insurance. Vouchers are redeemable up to two years from the issue date, excluding special events and holidays.  No voucher will be issued if the hurricane is not a threat to Fort Myers and you are unable to travel because of canceled flights or adverse travel conditions outside our area